Store Leadership —
CUSTOMER EXPERIENCE MANAGER

The Customer Experience Manager (CXMs) is the Manager on Duty (MOD) and is in charge of handling customer escalations and supporting our associates. As a CXM, you will lead by example and set the tone for the store each day, holding people accountable, and ensuring the best experience for both customers and associates.

Frequently Asked Questions

What does a Customer Experience Manager do?
The Customer Experience Manager acts as the MOD for both customers and associates. As a CXM, you will lead by example, meet one on one with associates, and develop a whole store mentality. The CXM will oversee opening or closing of the store, checking sales and markdowns, hazmat, staff meetings, and will handle all customer escalations.

What is a normal day like?
This is a fast-paced role with the opportunity for variety in your day-to-day. They walk the store talking to customers and make sure associates are taking care of everyone, while providing assistance when necessary. Often, CXMs will run staff meetings or one-on-ones when needed.

Is the CXM a salaried position?
The CXM is a salaried, non-exempt position, (this means a CXM is salaried and eligible for overtime for hours worked in excess of 40 per week) and is MIP eligible (10%). The Manager Incentive Program (MIP) is the Manager’s version of success sharing. MIP is calculated based on salary plus overtime worked and store performance.

Interested in becoming a CXM? Reach out to your manager or HR partner to learn more.

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A Customer Experience Manager smiles at a customer.

Set Schedule

Competitive Pay

Success Sharing Eligible

On-the-Job Training

Navigate Your Growth

If you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become a Store Manager, or if you start as a Customer Experience Manager, then you can become a Night Replenishment Manager and then become an Assistant Store Manager and then become a Store Manager.If you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become a Store Manager, or if you start as a Customer Experience Manager, then you can become a Night Replenishment Manager and then become an Assistant Store Manager and then become a Store Manager.
If you start as a Customer Experience Manager, then you can become an Area Supervisor or If you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become an Area Supervisor.If you start as a Customer Experience Manager, then you can become an Area Supervisor or If you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become an Area Supervisor.
If you start as a Customer Experience Manager, then you can become an Area Supervisor and then become an Operations Manager, or if you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become an Area Supervisor and then become an Operations Manager.If you start as a Customer Experience Manager, then you can become an Area Supervisor and then become an Operations Manager, or if you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become an Area Supervisor and then become an Operations Manager.
If you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become a Human Resources Generalist and then become a District Resources Manager.If you start as a Customer Experience Manager, then you can become an Assistant Store Manager and then become a Human Resources Generalist and then become a District Resources Manager.
Whether you are looking for the next step or you just want to try something new, a CXM position in one of our stores is a great opportunity to grow. To see how you can reach your careers goals and learn new skills along the way, select one of the jobs on the left.

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